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Proweb: How do I check why the return was rejected?

The program will automatically receive Federal and State Acknowledgements for returns that have been e-filed. There are two ways to check on rejected returns:

From the Welcome page, select

  • On the Client Search line, click Select
  • On the client’s entry in the Client List, click the Tools drop-down menu and select Client Status.
  • If desired, click Enter Return to open the taxpayer’s return.

-OR-

From the Welcome Page, select

  • Rejected Clients
  • Click the Reject Code next to the taxpayer’s name to see the details of the rejection.
  • If desired, click Select next to the taxpayer’s name to open the taxpayer’s return.
Updated on September 9, 2020

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