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ProWeb – Emailing A Return

There are two ways to email an encrypted copy of a client’s tax return.

From the Main Menu of Keystone Tax Solutions Proweb select Client List.

  • From the Office Client List, locate the client you want to email a return to. Select Tools > Email Return.
  • File to Attach: The program prepares and attaches the PDF for you. 
  • Rename PDF to: The program defaults the file name to Tax Information.pdf. This field can be edited by removing the text and adding the file name of your choice.
  • File Password: When the client opens the file, they will be prompted to enter a password to access the pdf file. Assign a password to encrypt the file being sent. The assigned password must be at least 8 characters and must contain an uppercase letter, a lowercase letter and a special character (!*$#).
  • File Password Confirmation: Re-enter the password. If the entries do not match, 
  • (Enter the taxpayer/spouse’s email address under Send To. The tax preparer’s email will pre-populate from Preparer Configuration.
  • The Message Body explains that the file is password protected. The last four of the primary taxpayer’s SSN must be entered for the PDF to open. 
  • Click on Send Email.

Do the following from within the individual’s tax return:

  • From the Submission page that follows the E-File page, click on the button named Email Return. The program prepares and attaches the PDF for you.
  • Enter the taxpayer/spouse’s email address under Send To, your email will pre-populate from Preparer Configuration.
  • The Message Body explains that the file is password protected. The last four of the primary taxpayer’s SSN must be entered for the PDF to open.
  • Click on Send Email.
Updated on September 8, 2020

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