“Rehanging” acknowledgements for the transmitting computer may be necessary if your transmitting computer has been changed, or if you know or believe one or more acknowledgments are missing. To submit a request to rehang one or more acknowledgements, from the main menu of Keystone Tax Solutions Pro select:
- Business
- Electronic Filing Menu
- Utilities
- Ack Rehang Request
- Click the check box beside each type of acknowledgement you wish to have rehung.
- If you wish to rehang acknowledgements by date range, enter the starting and ending transmission dates.
- If you wish to rehang acknowledgements for one or more selected returns, click the “More Options” drop down and change to “Rehang by Tax Id Number”, then click the checkbox next to each return whose acks you would like rehung. Click a column header to sort the list by that column.
When you are finished with your selections, click Ok. Any acks that matched your selections will be rehung and are generally available for immediate pickup, either at the end of your next transmission or by selecting Receive Acknowledgements Only in the E-File Menu.
Additional Information: